Citizen’s Charter
Municipal Engineering Office
THE VISION
The Municipality of Balamban aims to enhance the quality of life in every constituent by providing basic services, promoting Filipino values, ensuring a just and humane society, maintaining a sustainable environment and well-implemented programs and projects for the development of vibrant economy.
THE MISSION
By 2020, Municipality of Balamban is an agricultural and industrial community with God-centered, productive and self-reliant citizenry enjoying equal access to opportunities and services in a peaceful, just and healthy environment through the responsible conduct of public affairs and well-managed public resources.
| SECURING ELECTRICAL PERMIT FOR INDIGENOUS STRUCTURE | ||||||||||||
| STEP | CLIENT | SERVICE PROVIDER | DURATION | PERSON IN CHARGE | LOCATION | FEES | REQUIREMENTS | |||||
| 1 | Inquire as to Requirements | Interview Client/provide checlist for requirements,give application form | 10 mins. | Nemesis Almento/Evelyn Monteroso | Engineering Office | |||||||
| 2 | Submit Requirements | Receive/Review Submitted Requirements as to Completeness and Correctness | 15 mins. | Evelyn Monteroso | – do – | |||||||
| 3 | For Inspection | 30 mins. | Nemesis Almento | – do – | 1 set of Plans/ Forms | |||||||
| 4 | Assessment of Fees | 5 mins. | Evelyn Monteroso | – do – | ||||||||
| 5 | Pay Corresponding Fees | Issue order of Payment | 3 mins. | Wenna Estan | Mun. Treasury Office | As reflected in the order of Payment | Order of Payment | |||||
| 6 | Claim Building Permit | Claim Electrical Permit for Indigenous Structure | 15 mins. | Rolando Curaza | Engineering Office | Indigenous Electrical Permit | ||||||
| SECURING BUILDING PERMIT | ||||||||||||
| STEP | CLIENT | SERVICE PROVIDER | DURATION | PERSON IN CHARGE | LOCATION | FEES | REQUIREMENTS | |||||
| 1 | Inquire as to Requirements | Interview Client/provide checlist for requirements,give application form | 10 mins. | Nemesis Almento/Evelyn Monteroso | Engineering Office | P 30.00 | ||||||
| 2 | Submit Requirements | Receive/Review Submitted Requirements as to Completeness and Correctness | 30 mins. | Nemesis Almento/Evelyn Monteroso | – do – | 1.Signed and Sealed Plans & Forms 2.Papers for Lot Ownership/List Contract 3. Zoning Clearance 4.Advice to be back after 2 days | ||||||
| 3 | Endorse to Bureau of Fire Dept. for Fire Clerance | 5 mins. | Adonis De Pio/Florenda Rondez | – do – | 1 set of Plans/ Forms | |||||||
| 4 | Assessment of Fees | 10 mins. | Nemesis Almento/Evelyn Monteroso | – do – | Signed and Sealed Plans | |||||||
| 5 | Pay Corresponding Fees | Issue order of Payment | 3 mins. | Wenna Estan | Mun. Treasury Office | As reflected in the order of Payment | Order of Payment | |||||
| 6 | Claim Building Permit | Issue Building Permit | 15 mins. | Adonis De Pio | Engineering Office | Plans and Bldg. Permit Forms | ||||||
| If you have any suggestions/comments/recommendations/complaints you may go to the complaints desk at the information. | ||||||||||||
Municipal Social Welfare and Develoment Office
| AID TO INDIVIDUAL AND FAMILY IN CRISIS SITUATION (AIFCS) | ||||
| Office or Division: | ||||
| Classifications: | ||||
| Type of Transaction: | ||||
| Who may avail: | ||||
| CHECKLIST OF REQUIREMENTS | WHERE/WHOM TO SECURE | |||
| 1. Certificate of Residency with Indigency | 1. Punong Barangay | |||
| 2. Prescription (if the case may be) | 2. Public Physician | |||
| 3. Registered Death Certificate (if the case may be) | 3. Local Civil Registrar | |||
| 4. Valid ID (if assistance is in the form of check) | 4. Client | |||
| 5. Mayor’s Indorsement | 5. Mayor | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Show certificate of residency with indigency, prescription or death certificate (appropriate documents) to the social worker for desk interview and assesment. | REQUEST ACCEPTED | None | 20 mins. | Abel A. Tolero, RSW Assumpta S. Lumang, RSW Juliet S. Ricafort / Opal Adrienne S. Tiguelo |
| 2. Proceed to the mayor’s office for the indorsement. | ||||
| 3. Submit complete documents to MSWDO for approval. | ||||
| 4. Releasing of assistance. | Ma. Cora Echavez | |||
| TOTAL: | 0 | |||
| SENIOR CITIZEN’S | ||||
| Office or Division: | MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | |||
| Classifications: | SIMPLE | |||
| Type of Transaction: | GOVERNMENT TO PRIVATE INDIVIDUAL/FAMILY | |||
| Who may avail: | PERSON AGED 60 YEARS OLD AND ABOVE | |||
| CHECKLIST OF REQUIREMENTS | WHERE/WHOM TO SECURE | |||
| 1. Certificate of Residency and Cedula | 1. Punong Barangay | |||
| 2. Birth Certificate | 2. Local Civil Registrar | |||
| 3. Marriage Certificate (for married women) | 3. Local Civil Registrar | |||
| 4. Voter’s Certificate | 4. Commission on Elections (COMELEC) | |||
| 5. 1×1 ID Picture (2pcs) | 5. Client | |||
| 6. Senior Citizen Registration Form | 5. Municipal Social Welfare & Development Office | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. ask for registration form to secure senior citizens id card | REQUEST ACCEPTED | None | 20 mins. | Juliet S. Ricafort / Opal Adrienne S. Tiguelo |
| 2. Fill-up and submit the application form together with the requirements | ||||
| 3. Wait after checking your documents and sign the actual senior citizen id | ||||
| 4. Follow-up/ Claim you’re senior citizen id and purchase booklet | 3 mins. | |||
| 5. Receive and sign logbook upon receipt of the senior citizen id card and purcahse booklet | 1 min. | |||
| TOTAL: | 0 | |||
| PERSONS WITH DISABILITIES | ||||
| Office or Division: | MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | |||
| Classifications: | SIMPLE | |||
| Type of Transaction: | GOVERNMENT TO PRIVATE INDIVIDUAL/FAMILY | |||
| Who may avail: | PERSONS WITH DISABILITIES | |||
| CHECKLIST OF REQUIREMENTS | WHERE/WHOM TO SECURE | |||
| 1. Certificate of Residency | 1. Punong Barangay | |||
| 2. Birth Certificate | 2. Local Civil Registrar | |||
| 3. Marriage Certificate (for married women) | 3. Local Civil Registrar | |||
| 4. 1X1 picture (2pcs) | 4. Client | |||
| 5. Medical Certificate | 5. Physician | |||
| 6. PWD Registration Form | 5. Municipal Social Welfare & Development Office | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. ask for registration form to secure PWD id card | REQUEST ACCEPTED | None | 20 mins. | Opal Adrienne S. Tiguelo/Juliet s. Ricafort |
| 2. Fill-up and submit the application form together with the requirements | ||||
| 3. Wait after checking the documents and sign the actual pwd id | ||||
| 4. Follow-up/ Claim you’re pwd id and purchase booklet | 3 mins. | |||
| 5. Receive and sign logbook upon receipt of the pwd id card and purchase booklet | 1 min. | |||
| TOTAL: | 0 | |||
| SOLO PARENT | ||||
| Office or Division: | MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | |||
| Classifications: | SIMPLE | |||
| Type of Transaction: | GOVERNMENT TO PRIVATE INDIVIDUAL/FAMILY | |||
| Who may avail: | SOLO PARENT WITH MINOR CHILD/CHILDREN | |||
| CHECKLIST OF REQUIREMENTS | WHERE/WHOM TO SECURE | |||
| 1. Certificate of Residency | 1. Punong Barangay | |||
| 2. Birth Certificate of the Applicant and Birth Certificate minor child/ children | 2. Local Civil Registrar | |||
| 3. Marriage Certificate (for married women) / Certificate of No Marriage (if not married) | 3. Local Civil Registrar | |||
| 4. Registered Death Certificate (if widowed) | 4. Local Civil Registrar | |||
| 5. Voter’s Certification | 5. Commission on Elections (COMELEC) | |||
| 6. 1×1 ID picture (2pcs) | 6. Client | |||
| 7. Solo Parent Application Form | 7. Municipal Social Welfare & Development Office | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. ask for registration form to secure solomparent id card | REQUEST ACCEPTED | None | 20 mins. | Merlinda M. Canillo |
| 2. Fill-up and submit the application form together with the requirements | ||||
| 3. Wait after checking the documents and sign the actual solo parent id | ||||
| 4. Follow-up/ Claim you’re solo parent id | 1 MONTH (Due to family home visit for assesment and evaluation per R.A. 8972) | |||
| 5. Receive and sign logbook upon receipt of the solo parent id card | 1 min. | |||
| TOTAL: | 0 | |||
| PRE-MARRIAGE COUNSELING | ||||
| Office or Division: | MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | |||
| Classifications: | SIMPLE | |||
| Type of Transaction: | GOVERNMENT TO PRIVATE INDIVIDUAL/COUPLE | |||
| Who may avail: | WOULD-BE COUPLES | |||
| CHECKLIST OF REQUIREMENTS | WHERE/WHOM TO SECURE | |||
| 1. Accomplished Marriage Expectation Inventory | MSWDO | |||
| 2. Attendance to Pre-Marriage Counseling | MSWDO, MAO AND RHU | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Answer the Marriage Expectation Inventory | REQUEST ACCEPTED | None | 4 hrs. | Abel A. Tolero, RSW Assumpta S. Lumang, RSW Perla Patiño Mary Grace Quisido Relibeth Sayson |
| 2. Attend the Pre-Marriage Counseling | ||||
| 3. Releasing of PMC certificate, | ||||
| TOTAL: | 0 | |||
| CERTIFICATE OF INDIGENCY FOR PUBLIC ATTORNEY’S OFFICE | ||||
| Office or Division: | MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | |||
| Classifications: | SIMPLE | |||
| Type of Transaction: | GOVERNMENT TO PRIVATE INDIVIDUAL/FAMILY | |||
| Who may avail: | INDIGENT RESPONDENTS | |||
| CHECKLIST OF REQUIREMENTS | WHERE/WHOM TO SECURE | |||
| 1. REQUEST SLIP FROM PAO | PUBLIC ATTORNEY’S OFFICE | |||
| 2. CERTIFICATE OF INDIGENCY WITH RESIDENCY | PUNONG BARANGAY | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Present slip to the social worker together with the barangay residency with indigency. | REQUEST ACCEPTED | None | 10 MINS. | Assumpta S. Lumang, RSW Abel A. Tolero, RSW |
| 2. Releasing of Certification | ||||
| 3. Acknowledgement upon receipt. | ||||
| TOTAL: | 0 | |||
Municipal Environment and Natural Resources Office
THE VISION
The Municipality of Balamban aims to enhance the quality of life in every constituent by providing basic services, promoting Filipino Values, ensuring a just and humane society maintaining a sustainable environment and well-implemented programs and projects for the development of a vibrant economy.
THE MISSION
By 2020, Municipality of Balamban is an agricultural and industrial community with God-centered, productive and self-reliant citizenry enjoying equal access to opportunities and services in a peaceful, just and healthy environment through responsible conduct of public affairs and well-managed public resources.
| FRONTLINE SERVICES | |||||||
| A – Securing Permit to Cut GOOD LUMBER / HARD WOOD / CHARCOAL | |||||||
| Steps | Activities | Duration | Person Resp. | Location | Fees | Requirement | |
| Client | Service Provider | ||||||
| 1 | Inquire as to requirement | Provide list of requirements and brief instruction | 15 min. | R. REBOLLOS | MENRO | ||
| 2 | Submit all requirements | Receive & review submitted requirements | 10 min. | R. REBOLLOS | MENRO | Brgy. Certification/Tax Clearance/Tax Decleration /CTC OF Title : pictorial view of the areas/tree | |
| 3 | Conduct ocular inspection of the SITE Prepare Permit | 1-3 hrs. | R. REBOLLOS | SITE | |||
| 4 | Issue order of Payment | 3 min | R. REBOLLOS | MENRO | |||
| 5 | Pay corresponding fees | issue O. R. | 3 min | Amy / Loida | MTO | 150 | Order of Payment |
| 6 | Present O.R. | Receive O.R and Log / | |||||
| record documents | 5 min. | R. REBOLLOS | MENRO | ||||
| 7 | Processing of complete documents | Release approved documents | 1 day | R. REBOLLOS | MENRO | O.R. & Identification | |
| FRONTLINE SERVICES | |||||||
| B – Securing Permit for SAND & GRAVEL / SSGP / OTHER MINERALS PERMIT | |||||||
| Steps | Activities | Duration | Person Resp. | Location | Fees | Requirement | |
| Client | Service Provider | ||||||
| 1 | Inquire as to requirements | Provide list of requirements and brief instruction | 15 min. | R. CASTILLA | MENRO | Sketch plan of lot; Resolution; Pictorial view of the site; filled up application form from PENRO ; area clearance from PENRO/MGB Community Consultation & Documentation ; Project Dev’t. Plan | |
| 2 | Submit all requirements | Receive & review submitted requirements / documents | 10 min. | R. CASTILLA | MENRO | ||
| 3 | Conduct ocular inspection of the site | 1- 2 hrs. | R. CASTILLA/ | SITE | |||
| Prepare Permit reports and make recommendation to SB | 1 day | MENRO Team | MENRO | ||||
| Endorse to SB FOR Approval | M. MILAN | MENRO | |||||
| 4 | Submit approved ECC / CNC | Validate ECC / CNC | Approved ECC / CNC | ||||
| Issue order of Payment | 10 min. | R. CASTILLA | MENRO | ||||
| 5 | Pay corresponding fees | issue O. R. | 3 min | Amy / Loida | MTO | 150 | Order of Payment |
| 6 | Present O.R. | Receive O.R and Log / Record documents | 3 min | R. CASTILLA | MENRO | ||
| 7 | Processing of Complete documents | Release approved documents | 1 hr. | R. CASTILLA | MENRO | O.R. & Identification | |
| If you have any suggestions/complaints you may go to the complaints desk at the information. | |||||||
Rural Health Unit
THE VISION
The Municipality of Balamban aims to enhance the quality of life in every constituent by providing basic services, promoting Filipino Values, ensuring a just and humane society,maintaining a sustainable environment and well-implemented programs and projects for the development of a vibrant economy.
THE MISSION
By 2020, Municipality of Balamban is an agricultural and industrial community with God-centered,Productive and self-reliant citizenry enjoying equal access to opportunities and services in a peaceful, Just and healthy environment through the responsible conduct of public affairs and well-managed public Resource.
| HOW TO UNDERGO SPUTUM EXAM | |||||||
| STEPS/PROCESS | LOCUS OF RESPONSIBILITY | CONTACT NUMBERS | TIME ALLOTED FOR EVERY STEP | DOCUMENTS NEDDED | PAYMENT MADE | ||
| 1.Visit the Barangay Health Station for collection of Sputum specimen after diagnosed as Presumptive TB | Clients | 2 minutes | Referral from assigned BHW | None | |||
| 2. Collection of sputum specimen | Rural Health Midwives | 5 minutes | None | ||||
| 3. Fill up Laboratory Request Form | Rural health Midwves or BHWs | 5 minutes | None | ||||
| 4 To bring the sputum specimen to the Laboratory for examination | Clients | Depends on the dostance from the Laboreatory | Laboratory Request Form | None | |||
| 5.To record the entries of the Laboratory Request Form to the Laboratory Register | Mildred E. Climaco (Medical Technologist) | 9328773081 | 3 minutes | Laboratory Request Form | None | ||
| 6.Stain, Air dry and examine the sputum specimen through the microscope | -do- | -do- | 6 hours | -do- | None | ||
| 7.Write the result of the examination | -do- | -do- | 5 minutes | Laboratory Request Form | None | ||
| 8.Return the Laboratory Request Form to the concerned Barangay Health Station | -do- | -do- | Laboratory Request Form | None | |||
| 9. Return the result to the client for further management by the midwive, nurse or doctor | Rural health Midwife or BHW | 3 minuites | -do- | None | |||
| HOW TO UNDERGO MEDICAL CONSULTATION | |||||||
| STEPS/PROCESS | LOCUS OF RESPONSIBILITY | CONTACT NUMBERS | TIOME ALLOTTED FOR EACH STEP | DOCUMENTS NEEDED | PAYMENT MADE | ||
| 1.Visit the Rural Health Unit for consultation | Clients | Referral Slip from the BHS where the clients belong if client is from outside the Poblacion | None | ||||
| 2.Present the Referral Slip to the NDP nurse assigned for the day | Clients | 2 minutes | -do- | None | |||
| 3.Take vital signs as ordered by the physician and assessed again the client | NDP nurse assigned | 5 minutes | -do- | None | |||
| 4. Wait for the turn to get inside the Doctor’s Room | Clients | Depends on the number of patients (30 minutes thwe most) | -do- | None | |||
| 5. Go to the Doctor’s Room for consultation when the turn comes | Clients | 10 minutes | -do- | None | |||
| 6. Present the Referral Slip with doctor’s orders back to the NDP nurse | Clients | 5 minutes | Filled up Referral Slip from the doctor | None | |||
| 7. Provide medicines to clients as per doctor’s order if medicines are available | NDP nurse assigned for drug dispensing | 10 minuites | Doctor’s prescription | None | |||
| HOW TO HAVE A PRE-NATAL CHECK UP AT THE BARANGAY HEALTH STATIONS | |||||||
| STEPS/PROCESS | LOCUS OF RESPONSIBILITY | CONTACT NUMBERS | TIME ALLOTTED FOR EACH STEP | DOCUMENTS NEEDED | PAYMENT MADE | ||
| 1.Visit the BHS for pre natal check up | Pregnant mothers | None | |||||
| 2.For new registrants, register the pregnant mothers | Midwives of the barangay or BHWs | 10 minutes | None | None | |||
| 3. Take vital signs and other pertinent data needed like BP, weight, height, LMP and EDC. | Midwives | 15 minutes | Home based Mother’s Record for old registrants | None | |||
| 4. Conduct assessment and individual health teachings to the pregnant mothers including birth plan | Midwives | 20 minutes | HBMR | None | |||
| 5.Provide iron supplementation to pregnant mothers (if available) with proper instructions | Midwives of BHWs | 15 minutes | HBMR | None | |||
| 6. Conduct Leopold’s maneuver and check for fetal heart rate | Midwives | 10 minutes | HBMR | None | |||
| 7.Check for any pregnancy complications and refer to physiciuanor further management | Midwives | 10 minutes | HBMR | None | |||
| 8. Schedule for follow-up visit | Midwives | 3 minutes | None | ||||
| HOW TO AVAIL OF THE SERVICES OF THE BIRTHING CENTER | |||||||
| TIME ALLOTTED FOR EACH STEP | |||||||
| STEPS/PROCESS | LOCUS OF RESPONSIBILITY | CONTACT NUMBERS | DOCUMENTS NEEDEDE | PAYMENT MADE | |||
| 1.Check Pre natal Record of as they come | Midwife on duty | 10 minutes | Pre natal record | None | |||
| 2. Advise client to do personal hygiene before doing the internal examination | -do- | 15 minutes | -do- | None | |||
| 3.If in active labor, admit the patient. If not in active labor. Client is advised to go home or do some walking exercise if applicable | -do- | 10 min utes | None | ||||
| 4. Conduct patient to the Labor room and do labor watch and get vital signs reguylarly every 4 hrs. | -do- | 10 minutes | Patient;s record | None | |||
| 5. Conduct patient to Delivery room if already fully dilated | Midwife on duty | 5 minutes | -do- | None | |||
| 6. Check vital signs while in the delivery room | -do- | 10 minutes | -do-= | None | |||
| 7. Deliver the baby and placenta if normal and conduct newborn care | -do- | -do- | None | ||||
| 8. Put the client in the Recovery room and check vital signs in the next 24 hrs.(mother & baby) | -do- | -do- | None | ||||
| 9. Conduct post partum care and initiate breastfeeding within 24 hrs. | -do- | 15 minutes | -do- | None | |||
| 10. Encourage mothers to accept Family Planning method of their choice . | -do | 15 minutes | Nobne | ||||
| HOW TO AVAIL OF ANTI RABIES VACCINATION | |||||||
| STEPS/PROCESS | LOCUS OF RESONSIBILITY | CONTACT NUMBER | DOCUMENTS NEEDED | PAYMENT MADE | |||
| 1.Clients visit the Animal Bite Treatment Center because of animal bite | Clients | Referral from the Physician for anti rabies vaccination Certificate of Barangay residency( for new registrants) | None | ||||
| 2.Register, history taking and assess the clients as to category of the animal bite | NDP nurse on duty or PHN | 10 minutes | ABTC Registry | None | |||
| ABTC Patient’s card | |||||||
| 3.Inject 1st dose of anti rabies | Ace Climaco Grezel Bendebel | 9288135275 9998026056 | 15 minutes | None | |||
| 4. Schedule of follow-up visits (2nd, 3rd& with 4thif the dog dies within 14 days) | -do- | 5 minutes | ABTC Card | 2nd& 4th dose (to be bought by the clients) | |||
| 5.Assess the status of the dog for 14 days during follow up visits | -do- | 1 minute | None | ||||
| HOW TO AVAIL OF THE DENTAL SERVICES | |||||||
| STEPS/PROCESS | LOCUS OF RESPONSIBILITY | CONTACT NUMBER | TIME ALLOTTED FOR EACH STEP | DOCUMENTS NEEDED | PAYMENT MADE | ||
| 1.Clients visit the dental clinic | clients | Referral slip for those who need further management | |||||
| 2.Register the clients and assess , do history taking | Dr. Rhodora Ilustre Virna Delator | 9079757574 9128615025 | Dental registry | None | |||
| 3.Do the services required (preventive or prophylaxis or extraction) | Dr. Rhodora Ilustre | 9079757574 | Patient’s record | None( if anesthesia is not available, the patient is required to buy from outside ) | |||
| 4. prescribe medications after the service is done | Dr. Rhodora ilustre | 9079757574 | Patient’s record | None ( if medicines are available) | |||
| 5. Schedule for follow-up visit if needed | Dr. Rhodora Ilustre | 9079757574 | -do- | None | |||
| HOW TO AVAIL THE LABORATORY SERVICES | |||||||
| STEPS/PROCESS | LOCUS OF RESPONSIBILITY | CONTACT NUMBER | TIME ALLOTTED FOR EACH STEP | DOCUMENTS NEEDED | PAYMENT MADE | ||
| 1.Clients pay to the Treasurer’s Office for the laboratory exam prescribed by the physician | clients | 20 minutes | Referral slip from the physician | Php 50.00 per lab ezam | |||
| 2.Present Official rec eipt to the laboratory | clients | 2 minutes | Official receipt | -do- | |||
| 3.Clients are registered | Loraine Me Tagpuno | 9227651806 | 3 minutes | Referral slip | None | ||
| 4.Clients are taken b lood samples (Blood chemistry is done every Thursday whilr all othert exams are daily) | Loraine Me tagpuno | -do- | 3 minutes | -do- | Php 50.00/ exam | ||
| 5.Advise clients on when to get results of lab exams | -do- | -do- | 3 minutes | None | Noe | ||
| 6. Examine the blood samples/other specimen | -do- | -do- | 8 hours | Result of exam forms | None | ||
| 7. Give lab results with confidentiality | -do- | -do- | 2 minutes | Laboratory exam results | None | ||
| 8. Advise clients to go back to the doctor for the reading of the lab exam results | -do- | -do- | 1 minute | -do- | None | ||
| If you have any comments/suggestions/complaints you may go the complaints desk at the information. | |||||||
Municipal Market Operation’s Office
| STEP | CLIENT | SERVICE PROVIDER | DURATION | PERSON IN CHARGE | LOCATION | FEES | REQUIREMENTS |
| 1 | Inquire as to requirement | Briefing/short interview & provide list of requirements | 5 mins. | Dario/ES Cabahug | Market Operations | ||
| 2 | Submit Requirements | Receive/Review requirements submitted & advise client to proceed to MTO payment | 5mins. | Dario/ES Cabahug | Market Operations | Barangay Clearance, Cedula | |
| 3 | Pay for Market Clearance | Issue Official Receipt | 5mins. | Ansila, Amelia, Ann, Wena, Loida | MTO | Php 100.00 | Order of Payment |
| 4 | Return to Market Operations | Issue Market Clearance | 5mins. | Dario/ES Cabahug | Market Operations | Official Receipt, Barangay Clearance, Cedula | |
| If you have any comments/suggestions/complaints/recommendations to the complaints desk at the information. | |||||||
Municipal Civil Registrar’s Office
THE VISION
The Municipality of Balamban aims to enhance the quality of life in every constituent by providing basic services, promoting Filipino Values, ensuring a just and humane society,maintaining a sustainable environment and well-implemented programs and projects for the development of a vibrant economy.
THE MISSION
By 2020, Municipality of Balamban is an agricultural and industrial community With God-centered,Productive and self-reliant citizenry enjoying equal access to opportunities and services in a peaceful, Just and healthy environment through the responsible conduct of public affairs and well-managed public Resources.
| APPLICATION FOR LEGITIMATION/ADMISSION OF PATERNITY | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | Requirements |
| 1 | Inquires for requirements; | Gives the list of requirements; | 1 min. | Graciana Ceres Garnel | MCRO | PSA copy of Child’s COLB Advisory on Marriages Marriage Contract | |
| 2 | Present required documents; | Examine documents, Interviews the concerned applicants; | 30 mins. | Graciana Ceres Garnel | MCRO | ||
| 3 | Claims the Certificate of Live Birth; Secures Postal Money Order at the Post Office for at least two copies of SECPA, and buys LBC pouch and prepaid pouch. | Prepare Affidavit of Legitimation and/or Affidavit of Admission of Paternity, which is appropriate. Assign Registry Number to Legal instrument; | 30 mins. | Graciana Ceres | MCRO | Photo copies of all documents | |
| 4 | Pays corresponding fees like Processing Fee; | Instructs the client to pay certain fees at the Office of the Treasury; | 5 mins. | Loida/Ansila | MTO | Legitimation fee Php 100.00 Admission of Paternity Php 300.00 Processing fee Php 100.00 Birth Certificate Php 85.00 Doc. Stamp Php 15.00 Certified Machine Copy Php 85.00 Doc. Stamp Php 15.00 Late Registration Php 100.00 Total: Php 900.00 | Order of payment |
| 5 | Mails documents to PSA; | Releases documents to client for mailing to PSA. Logs released document and file a copy | 5 mins. | Graciana | MCRO | ||
| APPLICATION OF MARIIAGE LICENSES AND REGISTRATION OF MARRIAGE CERTIFICATES | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | Requirements |
| 1 | Inquires for requirements; | Provides list of requirements; | 2 mins. | Ma. Teresa | MCRO | Birth Certificate, Cenomar, Certificate of Family Planning and Marriage Counselling, cedula | |
| 2 | Submits requirements; | Interviews the applicants and let them sign the forms; Issues order of payments | 15 mins. | Ma. Teresa | MCRO | ||
| 3 | Pays the required fees | Instructs the applicants to procced to the Treasury Office for Payment and issuance of O.R.; | 3 mins. | Loida/Ansila | MTO | Php 500.00 local; Php 1,350.00 Foreigner | Order of payment |
| 4 | Present the O.R. | Prepares the documents; Posts notice for 10 days; | 10 mins. | Ma. Teresa | MCRO | ||
| 5 | Claims the Marriage License | Logs and releases the Marriage License Registers the Marriage Certificates submitted to the Office; Numbers Registered Marriage Certificates; Segregates Marriage Certificates and Marriage Applications for submission to PSA; Release submitted Marriage Certificates; | 3 mins. 10 mins. | Ma. Teresa | MCRO | ||
| 6 | Approves and signs registered documents | 2 mins. | Municipal Civil Registrar | MCRO | |||
| DELAYED REGISTRATION OF BIRTH/MARRIAGES/DEATHS | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | Requirements |
| 1 | Inquires requirements; | Provides list of requirements | 1 min. | Graciana Garnel | MCRO | Baptismal Certificate, Voter’s Certificate; Health Card, School Records | |
| 2 | Submits requirements; | Interviews the concerned applicants; correct entry must be reflected in the Certificate of Live Birth; Issues order of payment. | 30 mins | Graciana Garnel | MCRO | Late Registration fee Php 100.00 Processing fee Php 100.00 Birth Certificate Php 85.00 Doc. Stamp Php 15.00 Total: Php 300.00 | Certificate of Live Birth Signed by hilot/midwife/nurse/attending physician. Certificate of Live Birth signed by the father/mother or applicant. |
| 3 | Approves/signs registered documents. | 2 mins | Mc Registrar | MCRO | |||
| ENDORSEMENT OF CIVIL REGISTRY DOCUMENTS (LEGAL INSTRUMENTS AND COURT DECRESS) | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | Requirements |
| 1 | Presents the documents on Legal Instruments and Court Decrees for endorsement to PSA, Quezon City; | Receives the documents for endorsement; Issues order of payment; | 5- 10 mins. | Charisma | MCRO | Birth/Death/Marriage Certificates; Depend on the legal Instrument to be endorsed | |
| 2 | Pays the required fees; | Instructs the client to pay at the Treasury Office ans asks for an Official Receipt; | 3 mins. | Ann/Loida | MTO | (BIRTH) Php 85.00 (DEATHS) Php 85.00 (MARRIAGE) Php 85.00 | Order of payment |
| 3 | Advises client to buy Postal Money Order at the Post Office; | 2 mins. | Charisma | MCRO | |||
| 4 | Buys Postal Money Order (PMO); | 5 mins. | Postmaster | POST OFFICE | Php 140.00/ copy | ||
| 5 | Sends through LBC with prepaid pouch the legal instruments and court decrees to PSA, Quezon City for the issuance of SECPA with annotation and MCR’s endorsement; | Prepares the documents for endorsement to PSA, Quezon City; | 10 mins. | Charisma | MCRO | ||
| 6 | Claims the documents sent by PSA through the MCR. | Receives the PSA copies of the documents for release to the client. | at least 1 month | Charisma Municipal Civil Registrar | MCRO | ||
| ENDORSEMENT, CLEAR COPY OF SECPA AND SUPPLEMANTAL REPORT | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | Requirements |
| 1 | Presents the Negative Certification from PSA and the documents for electronic endorsement; | Receives the documents for endorsement to PSA Regional Office, Cebu City, issues order for payment. | 5 mins. | Lia | MCRO | Negative Certificate from PSA | |
| 2 | Pays the required fees for the document to be endorsed; | Requests the client to secure Postal Money Order from the Post Office; | 3 mins. | Loida/Ansila | TREASURY | Official Receipts | |
| 3 | Sends through LBC the endorsed documents addressed to PSA, Quezon City; | Advise clients to send endorsed documents to PSA, Quezon City | 15 mins. | Lia | MCRO | Documents like Birth, Marriage, Death Certificates | |
| 4 | Claims the documents sent by PSA through the MCR Office; | Receives PSA copies of the documents then release to clients | At least 3 months | Lia | MCRO | SECPA | |
| 5 | Presents the SECPA from PSA; | Receives the documents for Supplemental Report or for Clear Copy of SECPA and issues order of payment | 5 mins. | Lia | MCRO | 300 Pesos for Birth, Certified Copy and Processing Fee | |
| 6 | Pay the required fees; | Issues O.R | 3 mins. | Treasury | Order of Payment | ||
| 7 | Advise clients to buy Postal Money Order at the Post Office | 2 mins. | Lia | MCRO | |||
| 8 | Buy PMO | Receives the PMO from the clients | 5 mins. | Joel Divera | POST OFFICE | 140/Copy | |
| 9 | Send through LBC with prepaid pouch the documents for Supplemental Report or for Clear Copy of SECPA; | Prepare the documents for Supplemental Report or for Clear Copy of SECPA to PSA, Quezon City | 30 mins. | Lia | MCRO | ||
| 10 | Claim the documents send by PSA with annotation through MCR Office; | Receives PSA copies of the documents and release to clients | At least 3 months | Lia | MCRO | ||
| FILING A PETITION FOR CHANGE OF FIRST NAME (R.A 9048) | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | Requirements |
| 1 | Inquires for the requirements; | Provides list of requirements; | 5 mins. | Charisma Ceres Municipal Civil Registrar | MCRO | ||
| 2 | Presents the required documents; | Prepares the Petition form for change of First Name and other Municipal Forms; Issues order of Payment | 30 mins. | Charisma | MCRO | PSA copy of Birth, Local Birth Certificate, Baptismal Certificate, Voter’s Certification, GSIS/SSS Records, School Records, Employer’s Certification, Police Clearance, Barangay Clearance, NBI Clearance, Affidavit of Unemployment if not employed and notarized | |
| 3 | Pays the filing fee; | Instructs petitioner to pay at the Treasury Office; | 10 mins. | Loida/Ansila | MTO | Php 3, 000.00 | |
| 4 | Publishes at the local newspaper the intention of petitioner to change his/her first name, once a week for two consecutive weeks and requests the publisher for the Affidavit of Publication; | Instructs the petitioner to publish the intention of petitioner to change his/her first name and submits the publisher’s affidavit of publication and copies of the publication to the Municipal Civil Registrar; | 10 mins. | Charisma | MCRO | ||
| 5 | Waits for the decision of the Municipal Civil Registrar; | Posts the petition for 10 days and 5 days for decision, either to GRANT or DENY the petition; | 15 days | Municipal Civil Registrar | MCRO | ||
| 6 | Sends through LBC the petition with the supporting documents and decision of the Municipal Civil Registrar to the PSA Sta. Mesa Manila for affirmation; | Prepares the documents for affirmation and advises client to send the documents to PSA-Sta. Mesa, Manila; | 2 days | Charisma | MCRO | ||
| 7 | Waits for at least two months for the return of the petition already affirmed; | Waits for at least two months for the return of the petition already affirmed. | At least 2 months | Municipal Civil Registrar | MCRO | ||
| 8 | Prepares the Certificate of Finality, the annotated/unannotated birth certificate of petitioner and certified copy of the affirmed petition and endorses them to PSA, Quezon City for the issuance of SECPA; | 2 days | Charisma | MRCO | |||
| 9 | Sends through LBC documents and the Postal Money Order to PSA, Quezon City for the issuance of SECPA; | Instructs petitioner to buy Postal Money Order for payment of SECPA with annotation on the Change of First Name; | 2 days | Charisma | MCRO | ||
| 10 | Waits for at least two months for the requested SECPA with annotation on the Change of First Name. | Waits for at least two months for the requested SECPA with annotation on the Change of First Name. | 2-3 months | Municipal Civil Registrar | MCRO | ||
| FILING A PETITION FOR CORRECTION OF CLERICAL ERROR R.A 10172 (GENDER/DATE AND MONTH OF BIRTH) | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | Requirements |
| 1 | Petitioner inquires as to requirements; | Provides list of requirements; | 5-10 mins. | Charisma Ceres Municipal Civil Registrar | MCRO | ||
| 2 | Presents the requirements; | Prepares the petition for Correction of Clerical Error (R.A 10172- Gender/Date and Month of Birth and all other forms for the Municipal Civil Registrar to file the petition. | 30 mins. | Charisma | MCRO | PSA Birth Certificate, Local Birth Certificate, Baptismal Certificate, Voter’s Certification, Medical Certificate, Earliest School Record, Employer’s Certification, NBI Clearance, Police Clearance, Barangay Clearance. | |
| 3 | Pays the filing fee | Instructs petitioner to pay at the Treasury Office | 10 mins. | Judilyn | MTO | Php 3,000.00 | |
| 4 | Gives the document to the local newspaper company for publication of petition for change of GENDER/Date, Month of Birth; once a week for two consecutive weeks and requests for the publisher’s Affidavit of Publication; | Instructs the petitioner to publish the intention of petitioner to change his/her gender/date of birth and submit the publisher’s affidavit of publication copies of the publication to the Municipal Civil Registrar; | |||||
| 5 | Waits for the decision of the Municipal Civil Registrar; | Posts the petition for 10 days and 5 days for decision, either to GRANT or DENY the petition; | 15 days | Charismamunicipal Civil Registrar | MCRO | ||
| 6 | Sends through LBC the petition with the supporting documents and decision of the Municipal Civil Registrar to PSA-Sta. Mesa, Manila for affirmation; | Prepares the documents for affirmation and advises the client to send the documents to PSA-Sta. Mesa, Manila; | 2 days | Charisma Municipal Civil Registrar | MCRO | ||
| 7 | Waits for at least 2 months for the return of the petition already affirmed. | Waits for at least 2 months for the return of the petition already affirmed, before working on the Certificate of Finality; | at least 2 months | Charisma Municipal Civil Registrar | MCRO | ||
| 8 | Prepares the Certificate of Finality, the annotated/unannotated birth certificate of the petitioner and certified copy of the affirmed petition for endorsement to PSA, Quezon City for the issuance of SECPA; | 2 days | Charisma Municipal Civil Registrar | MCRO | |||
| 9 | Sends through LBC the documents and the Postal Money Order to PSA, Quezon City for the issuance of SECPA | Instructs petitioner to buy Postal Money Order for payment of SECPA with annotation on the Correction of Clerical Error (Gender/Date and Month of Birth); | 2 days | Charisma Municipal Civil Registrar | MCRO | ||
| 10 | Wait for at least two months for the requested SECPA with annotation on the Change of Gender/ Date and Month of Birth; | Waits for at least two months for the requested SECPA with annotation on the Correction of Clerical Error ( GENDER/ Date and Month of Birth); | at least 2 months | Charisma Municipal Civil Registrar | MCRO | ||
| FILING A PETITION FOR CORRECTION OF CLERICAL ERROR (R.A 9048) | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | Requirements |
| 1 | Inquires for the requirements; Presents the required documents; | Provides list of requirements; | 3 mins. | Charisma Ceres | MCRO | ||
| 2 | Prepares the Petition for Correction of Clerical Error and other Municipal Forms;Issues order of Payment; | 30 mins. | Charisma | MCRO | Birth Certificate, Baptismal Certificate, School Records, Birth Certificate of parents or two siblings, Marriage Certificates, Voter’s Certification, SSS/GSIS Records, Phil Health’s MDR | ||
| 3 | Pays the filing fee; | Tells the applicant to make the payment at the Treasury Office; | 3 mins. | Loida/Ansila | MTO | Php 1,000.00 | Order of Payment |
| 4 | Posts the petition for 10 days and 5 days for decision, either to GRANT or DENY the petition; | 15 days | Municipal Civil Registrar | MCRO | |||
| 5 | Sends through LBC the petition with the supporting documents and decision of the Municipal Civil Registrar to PSA-Sta. Mesa for affirmation | Prepares the documents for affirmation and Advices the client to send the documents to PSA-Sta. Mesa, Manila; | 5 mins. | Charisma | MCRO | ||
| 6 | Prepares the Certificate of Finality, annotated/unannotated birth certificate of petitioner and certified copy of the affirmed petition and endorses them to PSA, Quezon City for the issuance of SECPA. | 2 days | Charisma Municipal Civil Registrar | MCRO | |||
| REGISTRATION OF BIRTHS | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | Requirements |
| 1 | Presents Certificate of Live Birth already filled up; | Receives the Certificate of Live Birth, Enters the registry numbers, Verifies and Signs | 5 mins. | Lowela | MCRO | Certificate of Live Birth | |
| 2 | Sends application for Out-of-Town Registration; | Receives courier-sent application of Out-of-Town Delayed Registration | 2 mins. | Lowela | MCRO | Certificate of Live Birth | |
| 3 | Receives the Registered Certificate of Live Birth (Timely) | Logs and release the Certificate of Live Birth | 5 mins. | Lowela | MCRO | ||
| 4 | Receives approved/registered COLB | Mails/sends back approved and registered COLB for Out-of-Town Delayed Registration | 5 mins. | MCRO | |||
| REGISTRATION OF DEATHS AND SECURING BURIAL PERMITS | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | |
| 1 | Presents the Certificate of Death already filled up and signed/ reviewed by the Rural Health Doctor as to the cause of death, then signed by the informant and if embalmed, signed by the embalmer; | Receive the Certificate of Deaths; enters the Registry number; Issues order of payments; Instructs the client to proceed to the Treasury Office for the issuance of O.R.; | 5 mins. | Angeline, Angeline | MCRO | ||
| 2 | Pays Burial Permit Fee and Certificate of Death; | 3 mins. | Efren | MTO | P 50.00 | ||
| 3 | Receives the registered Certificate of Death and Burial Permit | Logs,signs and releases the Burial Permit with the Death Certificates; | 3 mins. | Angeline Graciana | MCRO | ||
| 4 | Approves and signs the registered document. | 2 mins | Mc Registrar | MCRO | |||
| SECURING BIRTH/DEATH/MARRIAGE CERTIFICATES – Forms 1A/1B/1C/2A/2B/3A/3B | |||||||
| Step | Activites | Duration | Person/Persons in Charge | Location | Fees | ||
| Client | Service Provider | ||||||
| 1 | Fills-up request slip; | Receives request slip and retrieves the document from the file; | 5 mins. | Garnel, Lyn | MCRO | ||
| 2 | Issues order of payment; | 2 mins. | Garnel, Lyn | MCRO | |||
| 3 | Pays corresponding fees; | Instructs client to pay at the treasury office and ask for O.R.; | 3 mins. | Loida/Ansila | MTO | (BIRTH) P 85.00 (MARRIAGE) P 85.00 (DEATH) P 85.00 | |
| 4 | Presents Official Receipt; | Prints requested documents | 3 mins. | Garnel, Lyn | MCRO | ||
| 5 | Accepts/Receives the Requested Documents; | Logs and releases requested documents. | 2 mins. | Garnel, Lyn | MCRO | ||
| 6 | Reviews, signs and seals requested documents; | 3 mins. | Graciana, Ma. Teresa, Lowela, Joreymel | MCRO | |||
| 7 | Approves/signs registered documents; | 2 mins. | Municipal Civil Registrar | MCRO | |||
| SECURING PSA COPIES BIRTH/MARRIAGES/DEATH CERTIFICATES AND CENOMAR | |||||||
| Step | Client | Service Provider | Duration | Person/Persons in Charge | Location | Fees | |
| 1 | Fills up application form; | Provides application form and issues order of payment | 3-5 mins. | Angeline, Carmen | MCRO | ||
| 2 | Pays service charge at the Treasury Office; | 3-5 mins. | Loida/Ansila | MTO | Php 60.00 | ||
| 3 | Presents official Receipt and pays service fee for PSA copy of birth, marriage, death certificates and CENOMAR. | Receives the Officail Receipts and issues BREQS acknowledgement slip for PSA copy; | 3-5 mins. | Angeline, Carmen | MCRO | Php 140.00 for Birth/Marriage/Death; Php 195.00 for CENOMAR | |
| Encodes clients application forms for PSA copies of birth, marriage,death certificates and CENOMAR; | Angeline | MCRO | |||||
| Submits batch request to PSA Regional Office, Cebu City; | 1 day | Angeline, Carmen | MCRO | ||||
| 4 | Claims SECPA after a week. | Releases the SECPA after a week | 3-4 mins. | Angeline, Carmen | MCRO | ||
Municipal Treasurer’s Office
THE VISION
The Municipality of Balamban aims to enhance the quality of life in every constituent by providing basic services, promoting Filipino Values, ensuring a just and humane society,maintaining a sustainable environment and well-implemented programs and projects for the development of a vibrant economy.
THE MISSION
By 2020, Municipality of Balamban is an agricultural and industrial community with God-centered,Productive and self-reliant citizenry enjoying equal access to opportunities and services in a peaceful, Just and healthy environment through the responsible conduct of public affairs and well-managed public Resources.
| SECURING OF BUSINESS PERMIT | |||||||
| STEP | CLIENT | SERVICE PROVIDER | DURATION | PERSON IN CHARGE | LOCATION | FEES | REQUIREMENTS |
| 1 | Inquire as to requirements | Briefing/short interview, provide list of requirements & Application form | 5 mins. | Tina/Leowel | MTO | ||
| 2 | Fill out application form & Submit requirements | Receive/Review/verify application form, requirements & compute Tax due | 10 mins. | Tina/Leowel | MTO | Refer to checklist attached | |
| 3 | Pay | Issue Official Receipt | 3 mins. | Ansila,Amelia,Norberto,Efren, Wena, Loida | MTO | Total assessed amount of business tax | Assessment of Tax due |
| 4 | Prepare Mayor’s Permit | 3 mins. | Tina/Leowel | MTO | – | – | |
| 5 | Receive Business Permit | Release Sticker/Business Plate & file copy of Permit | 2 mins | Leowel/Nilfa | MTO | ||
| ***Service time may vary depending on the bulk of transactions & availability of signatories | |||||||
| TOTAL: 23 Minutes/Permit | |||||||
| SECURING TAX CLEARANCE – RPT | |||||||
| STEP | CLIENT | SERVICE PROVIDER | DURATION | PERSON IN CHARGE | LOCATION | FEES | REQUIREMENTS |
| 1 | Submit list of real properties with Tax Declaration Nos./previous Official Receipts | Receive/Review then verify record thru Index card | 10 mins. | Angeles, Ann | MTO | – | List of Real Properties, Previous Official Receipt/s |
| 2 | Computation of Taxes & preparation of Tax Clearance | 6 mins | Ann, Alma | MTO | – | – | |
| 3 | Issue Official Receipt | 4 mins. | Ansila,Amelia,Norberto, Wena, Efren,Loida | MTO | Php 50.00 plus total tax due | – | |
| 4 | Present Official Receipt | Sign Tax Clearance | 3 mins. | Leonisa/Cora& Municipal Mayor | MTO & Mayor’s Office | – | Tax Clearance Certificate & Official Receipt |
| 5 | Receive tax clearance | Release & file Tax clearance copy | 2 mins | Sheira, Alma | MTO | – | – |
| ***Service time may vary depending on the bulk of transactions & availability of signatories | |||||||
| TOTAL: 25 Minutes/Tax Clearance | |||||||
| COLLECTIONS OF REAL PROPERTY TAX | |||||||
| Service Description: Payment of Real Property Tax | |||||||
| STEP | CLIENT | SERVICE PROVIDER | DURATION | PERSON IN CHARGE | LOCATION | FEES | REQUIREMENTS |
| 1 | Proceed to Record’s Section & present list of real properties | Receive, review/verify record & compute tax due | 5 mins. | Ann, Angeles, Alma | MTO | – | List of Real Properties with Tax Declaration nos./ Latest Tax Declaration/ previous Official Receipt/s |
| * For complete records, proceed to Step 3 | |||||||
| 2 | In case of no record on file, proceed to Assessor’s Office | Verify record | 5 mins. | Assessor’s Staff | Assessor’s Office | – | List of Real Properties with Tax Declaration nos./Latest Tax Declaration/ previous Official Receipt/s |
| 3 | Pay | Issue Official Receipt | 5 mins. | Ansila,Amelia,Norberto, Wena, Efren,Loida | MTO | total tax due | Computation of Tax Due |
| TOTAL: 15 Minutes/Tax Declaration | |||||||
| SECURING CERTIFICATION FOR BUSINESS CLOSURE/RETIREMENT | |||||||
| STEP | CLIENT | SERVICE PROVIDER | DURATION | PERSON IN CHARGE | LOCATION | FEES | REQUIREMENTS |
| 1 | Inquire as to requirement | Briefing/short interview & provide list of requirements s | 5 mins. | Tina | MTO | – | – |
| 2 | Submit requirements | Receive/Review/verify record thru Index card & compute Tax due | 10 mins. | Tina | MTO | – | Letter of Retirement with sworn statement of Gross Sale address to Municipal Treasurer,Previous Business Permit, Business Plate |
| 3 | Schedule inspection of Business site | 5 mins. | Tina | MTO | – | – | |
| 4 | Pay after inspection | Issue Official Receipt | 3 mins. | Ansila,Amelia,Norberto, Wena, Efren,Loida | MTO | Php 50.00 plus total amount of tax due | Computation of Tax Due |
| 5 | Prepare certificate | 3 mins. | Tina | MTO | – | – | |
| 6 | Sign Certificate | 2 mins | Leonisa /Cora | MTO | – | Certificate & Official Receipt | |
| 7 | Receive Certificate of Retirement | Release & file copy of certificate | 2 mins | Tina | MTO | – | – |
| ***Service time may vary depending on the bulk of transactions & availability of signatories | |||||||
| TOTAL: 30 Minutes/Certificate | |||||||
| PAYMENT OF STALL RENTALS | |||||||
| STEP | CLIENT | SERVICE PROVIDER | DURATION | PERSON IN CHARGE | LOCATION | FEES | REQUIREMENTS |
| 1 | Proceed to Record’s Section | Verify & compute rental payment | 5 mins. | Juvy | MTO | – | Stall No./ previous Official Receipt/s |
| 2 | Pay & secure official receipt | Issue Official Receipt | 3 mins. | Ansila,Amelia,Norberto, Wena, Efren,Loida | MTO | Total rental payment | Order of Payment |
| TOTAL: 8 Minutes | |||||||
| SECURING MOTORCYCLE FRANCHISE | |||||||
| STEP | CLIENT | SERVICE PROVIDER | DURATION | PERSON IN CHARGE | LOCATION | FEES | REQUIREMENTS |
| 1 | Inquire as to requirements | Briefing/short interview, provide list of requirements | 5 mins. | Tina,Dioscoro | MTO | – | – |
| 2 | Submit requirements | Receive/Review requirements, verify record(for renewal) & compute fees due | 10 mins. | Tina,Dioscoro | MTO | – | Brgy. Clearance, Cedula,Additional Requirements for RENEWAL: Previous Franchise Copy, Mayor’s Permit copy |
| 3 | Pay | Issue Official Receipt | 3 mins. | Ansila,Amelia,Norberto, Wena, Efren,Loida | MTO | Php 100 – Franchise Fee | Assessment of fees due |
| 100- Mayor’s Permit | |||||||
| 50- Sec. Fee | |||||||
| 50- Regulation Fee | |||||||
| 50- Filing Fee | |||||||
| 150- Annua Tax | |||||||
| 200- Plate | |||||||
| 20- Sticker | |||||||
| 4 | Present official receipt | Receive official receipt & release motorcycle sticker/plate | 3 mins | Tina/Dioscoro | MTO | – | Official Receipt with the other requirements |
| 5 | Instruct client to come back after 1-2 days | 3 mins. | Tina/Dioscoro | MTO | – | – | |
| 6 | Prepare Mayor’s Permit/Franchise | 1-2 DAYS | Dioscoro | MTO | – | Mayor’s Permit, Newly issued Franchise | |
| Sign Permit | Municipal Mayor | Mayor’s office | Brgy. Clearance, Cedula,Additional Requirements for RENEWAL:Previous Franchise Copy, Mayor’s Permit copy | ||||
| 7 | Return after 1-2 days & go to Mayor’s Office | Claim permit & return to MTO | 2 mins. | Rosie Agbay | Mayor’s Office | – | – |
| 8 | Receive Mayor’s Permit/Franchise | Release Mayor’s Permit/Franchise, keep copy for file & instruct to go to MTO | 2 mins | Rosie Agbay | Mayor’s Office | – | – |
| 9 | Return to MTO | Keep copy of permit for filing | 3 mins. | Dioscoro | MTO | _ | _ |
| ***Service time may vary depending on the bulk of transactions & availability of signatories | |||||||
| TOTAL: 2 DAYS & 31 Minute | |||||||
| SECURING TRISIKAD REGISTRATION | |||||||
| STEP | CLIENT | SERVICE PROVIDER | DURATION | PERSON IN CHARGE | LOCATION | FEES | REQUIREMENTS |
| 1 | Inquire as to requirements | Briefing/short interview, provide list of requirements | 5 mins. | Tina/Dioscoro | MTO | – | – |
| 2 | Submit requirements | Receive/Review requirements, verify record(for renewal) & compute fees due | 10 mins. | Tina/Dioscoro | MTO | – | Brgy. Clearance, Cedula,Additional Requirements for RENEWAL: Previous Registration Copy, Mayor’s Permit copy |
| 3 | Pay | Issue Official Receipt | 3 mins. | Ansila,Amelia,Norberto, Wena, Efren,Loida | MTO | Php 100– Mayor’s PermitFee | Assessment of fees due |
| 100- Registration Fee | |||||||
| 100- Annual Tax | |||||||
| 50- Sec. Fee | |||||||
| 20-Sticker(Renewal) | |||||||
| 130-Plate(New) | |||||||
| 4 | Present official receipt | Receive official receipt & release trisikad sticker/plate | 3 mins | Dioscoro | MTO | – | Official Receipt with the other requirements |
| 5 | Present documents | Review documents & Prepare Mayor’s Permit | 10 mins. | Rosie Agbay | Mayor’s office | – | Baranggay Clearance, Cedula, Official Receipt |
| 6 | Receive Mayor’s Permit | Release Mayor’s Permit, keep copy for file | 3 mins | Rosie Agbay | Mayor’s Office | – | – |
| ***Service time may vary depending on the bulk of transactions & availability of signatories | |||||||
| TOTAL: 34 Minutes | |||||||
| Note: If you have any suggestions/recommendations/ comments/complaints you may go to the complaints desk at the information. | |||||||